Gaining Full Access to the Knowledge Base

Learn how to gain full access to the Preava knowledge base.

We provide comprehensive resources to help our customers maximize the benefits of our outbound email security solution. Our knowledge base is an exclusive repository of guides, best practices, and troubleshooting tips.

Who Can Access the Knowledge Base?

Access to the knowledge base is available to the following groups:

• Paying Customers: If your organization has purchased a Preava solution.
• Current Proof of Concept (POC) or Trial Customers: If you're actively exploring Preava’s solutions during a trial period.

How to Request Access

If you fall into one of the categories above and need access to the knowledge base, you can request access by:

1. Emailing our Support Team: Send an email to our support team at support@preava.com. Please provide your name, company, and mention that you’d like access to the knowledge base.
2. Contact your Sales Representative: If you are communicating with a Preava sales representative, they can assist you in requesting access.

Once your request is received and verified, you will be provided with full access to our knowledge base.