Contacting Support

Learn how to contact support and what information to provide for the best assistance.

When contacting support to help troubleshoot a user issue, please be sure to include the following for fastest possible resolution.

Email addresses of affected users (required).
Date and time (and timezone) of the last known occurrence for each user (required).
A description of the issues, including whether they're one-off or persistent (required).
Email subject line where each user's issue was noted.
When available, any diagnostic information displayed in the add-in (i.e. TID, AID, RID).